WE’RE HERE TO HELP
A little help
along the way.
Questions about Stockholm Walks, a story or a stop? We’d love to hear from you. Stockholm Walks is published by Black Pear AB.
hello@stockholmtourguides.comIf something isn’t working, include your iPhone model, iOS version, app version and the tour or story involved. A short description of what happened helps us find the right answer. Please don’t send passwords or other sensitive information.
Quick answers
I can’t find the app on the App Store.
Stockholm Walks is currently in beta testing. It is not publicly available on the App Store yet. We’ll share public launch details on this website when it’s ready.
The map is blank, but I can hear the story.
Street maps need internet access. Included narration, photographs and text can be used without streaming after installation. Check your connection if the map cannot load.
How do I change the language?
Open Settings from the tour list and choose English, Italiano or Français. Text and narration change together. Playback pauses, your explored stops stay saved, and each narrator keeps a separate listening position.
How do I stop location tracking?
Pause or end the active walk. You can also change the app’s location permission in iPhone Settings. Manual story playback works without location permission. The Subway Tour does not request or track your location.
Will my tour progress move to another device?
Progress is stored locally on your current device. The app does not have an account or cloud-sync feature. Removing the app may remove its saved progress.
I noticed a factual, access or photo issue.
Please email us with the tour and stop name, plus a brief description. Routes and timings are estimates; always follow local signs, access rules and conditions on the day.
Privacy and terms
Read our privacy policy or view the app’s terms of use. Photographer and source acknowledgements are on the photo credits page.