PRIVACY · BLACK PEAR AB
Stockholm Walks Privacy Policy
Last updated: 22 September 2026
This policy explains how the Stockholm Walks iOS app and its support website handle information. Stockholm Walks is published by Black Pear AB, which is responsible for the practices described here. For privacy questions or requests, email hello@stockholmtourguides.com. Our website is stockholmtourguides.com and our support page is stockholmtourguides.com/support/.
Using the app
You do not need an account to use this release. All included tours are available without an in-app purchase. We do not receive your location, listening history, reading activity or saved tour progress from the app. The app does not include advertising, session replay or behavioural analytics services.
Visiting our website or sending us an email is separate from using the app. Website request information and voluntary support messages are described below; they do not give us access to the app’s locally saved tour progress or listening activity.
Information stored on your device
The app saves your language, narrator, playback speed, audio position, selected tour and stop, and explored or skipped stops on your device. This lets you pause and continue an outing. It also keeps local information about stories you have substantially heard or read, and when a rating request was attempted, to avoid asking for a review too early or too often. We do not receive this information. The app does not learn which rating you give Apple.
These preferences remain in the app's storage until they are changed, removed with the app, or restored from a device backup. Deleting the app removes its local installation data. Copies in an Apple or computer backup are controlled by your backup settings and may return if you restore that backup. There is no tour-progress account on our servers to delete.
Optional location
If you allow location access, walking tours use your location on the device to show your position and recognise an arrival at a stop. Active walking tours may continue location updates in the background. Pausing or ending the walk stops the app's active location updates. Subway listening is manual and does not request location access.
You can deny or revoke location permission in iPhone Settings and still view the stories and start audio manually. The app does not upload a record of your movements to us.
Maps and Apple services
The app uses Apple MapKit to display street maps. Loading maps requires an internet connection and involves Apple services; Apple's processing is governed by Apple's privacy policy. System location, device backups, App Store downloads, optional diagnostic sharing and ratings are also managed through Apple's services and your Apple settings. We do not operate a separate map-data or location server.
Audio and photographs
The included audio, photographs and transcripts are bundled with the app. Playing them does not stream your activity to a content service. Narration was created with ElevenLabs during production. The app does not record your voice, send user information to ElevenLabs or generate speech using an online AI service.
Purchases and RevenueCat
Purchases are disabled in this release. The app does not initialise RevenueCat, create a RevenueCat customer record, request an offering or send app-user information to RevenueCat while this free mode is active. If a future release enables purchases or changes data handling, we will update this policy and the App Store privacy information to explain those practices before they take effect.
Support and external websites
Our website is hosted on Cloudflare Pages. When you visit it, Cloudflare processes technical request information such as your IP address, the requested page, browser/request headers and the time of the request to deliver and protect the website. This processing happens when the website is requested; it is separate from location and tour data stored inside the app. Hosting, security and operational request records are handled through Cloudflare’s services under its applicable retention practices. See Cloudflare’s privacy policy.
Contacting support is optional. If you email us, Black Pear AB receives the address, message and any attachments you choose to send. We use that information to answer the enquiry, investigate reported problems or handle a privacy request. We retain correspondence only for as long as needed for those purposes and applicable legal obligations. Email delivery also involves the email services used by you and us. Please avoid sending location histories or other unnecessary personal information.
The app does not require a booking or support account. Opening an external link does not send a message or make a booking. Apple EULA, App Store rating and third-party credit links lead to their respective providers; their handling of website requests follows their own policies.
Your choices and rights
You can use manual audio without location permission, change permissions in iPhone Settings, change preferences inside the app, and remove local app data by deleting the app. For personal information you send us through support or another service, you can contact us to request access, correction, deletion, restriction or portability, or to object to processing, as applicable. We may need to verify your request. You can also complain to the Swedish Authority for Privacy Protection (IMY).
Terms of use and updates
The app uses Apple's Standard End User License Agreement. Photograph and other third-party content licences are listed in the app's credits and remain applicable. We will revise this policy when the app's data practices change and show the updated date above.